Refund & Exchange Policy
If you are not completely satisfied with your purchase from tophairwigs for any reason, please return the unused item for a refund. We regret that we are unable to refund your original shipping charges unless the return was a result of our error.
Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error are ineligible for a refund. If you are not satisfied with the merchandise, please contact the manufacturer.
•All of our products are carefully and fully inspected prior to shipping. However, if you find your item is defective, please contact us within 45 days and we will send you a return label for an exchange or refund.
•Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged, unless it is defective.
•All of our products are carefully and fully inspected prior to shipping. However, if you find your item is defective, please contact us within 45 days and we will send you a return label for an exchange or refund.
•Item(s) must be returned in original condition and in original packaging including all original tags, any paperwork, manuals or accessories. Returned item(s) must be unused, not tried on, unaltered, and undamaged, unless it is defective.
•Customers are responsible for any additional costs associated with the return item including the return postage fee, unless it is an exchange for a defective product.
•Original shipping fees will be refunded only if the item was shipped incorrectly or damaged.
•Refunds will be issued after the inspection of returned item(s) is completed and always be issued back to the original form of payment which they were originally charged.
•Refused Package / Undeliverable as Addressed (Return To Sender) / Unclaimed. If you wish to have your order reshipped, there will be an additional payment needed for the cost of reshipping.
Shipping Charges
Original shipping charges are non-refundable in the case of a returned product. Those fees are paid for by the services provided by Fedex and USPS and will not be refunded to you unless it was TopHairWigs.com error.